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Exchange and Return Policy

Terms of refund:

The value of items that are returned within 14 days from the date of purchase shall be refunded for cash purchases (payment upon receipt). As for purchases via credit card, the value shall be added to the buyer’s (customer) card after 60 days from the date of purchase.

The store accepts the exchange if the item is sent by mistake to the customer

To claim a refund on a special offer or purchase of multiple items, all items included in the offer must be returned at the time of redemption with the return form duly completed in the applicable store.

Please send your package including the return or exchange form with your shipment

You are required to return the purchased items by insured and reliable shipping method to ensure proper and certified delivery to the herbal address shown in these conditions

If for any reason you are not satisfied with your purchase, please contact our online store customer care team or send a WhatsApp message to:


Or contact us via email: